Resetting Admin Password

The FileCloud admin can also reset the Admin password from command line, in case the current password is forgotten.  The reset password script also clears any admin login locks and disables two-factor authentication, if enabled.

Reset the main admin's password in the Admin settings screen

This setting can only be used to reset the main admin password. It cannot be used to change user admin (promoted admin) passwords.

1. In the FileCloud admin portal's left navigation bar, scroll down and click Settings. Then, on the Settings navigation page, click Admin .
   The Admin settings page opens.
2. Click Reset Admin Password.
   
   A Reset Admin Password dialog box opens.
   
3. Enter the old and new password values, and click Reset Admin Password.

Reset a forgotten admin password on the login screen

This method can be used to reset the main admin password as well as user admin passwords.

1. On the admin portal login screen click Forgot Password.
   
   A dialog box prompts you to enter your user account.
2. Enter your admin account name, and click Reset Password.
   Note: To reset their passwords, promoted admin users must use the user portal.
   
   A message appears, telling you to check your email for a message.
   
3. Find and open the message in your email. 
   The message appears as:
    
4. Click Reset Password.
   The following dialog box opens:
   
5. In Password, enter your new password. In Confirm Password enter it again.
6. Click Reset Password. 
   Your password is reset.

Reset the main admin password in the command line interface

This setting can only be used to reset the main admin password. It cannot be used to change user admin (promoted admin) passwords.

1. In a command line enter:
   
   For Windows:

   cd c:\xampp\htdocs\resources\backup
   PATH=%PATH%;C:\xampp\php

   For Linux:

   cd /var/www/html/resources/backup/

2. Then, for both Windows and Linux:

   • To reset the Admin password to password, enter:

     php resetadminpw.php 

   • Beginning in FileCloud 20.2, you can reset the Admin password to a custom value. To reset the admin password to he!@#%$%^)*el$AAo, enter:

     php resetadminpw.php -p "he!@#%$%^)*el$AAo"

Displaying the new password in the system log

Prior to FileCloud Version 21.2, when the admin password is reset, the new password is shown in the system logs.

From FileCloud Version 21.2 on, when the admin password is reset, by default, the new password is not shown in the system logs. However, you may display the new password in the system logs by using  the -d settings.

To display the new password in the system logs in FIleCloud Version 21.2 and after:

1. Follow Step 1, above, to navigate to the correct path for Windows or Linux.

2. Then, for both Windows and Linux, enter:

   php resetadminpw.php -d

Resetting the admin password in multi-site setups

To reset password for another site, pass in the hostname using -h parameter in the command line interface.

php resetadminpw.php -h site2.xyz.com

Reset the main admin password using the FileCloud control panel

This method  can only be used to reset the main admin's password. It cannot be used to change user admin (promoted admin) passwords.

The main admin password can also be reset to password using the FileCloud control panel.