The relationship a managed service provider has with its clients is paramount to its growth and eventual success. Several customers have ceased doing all business with a company after experiencing bad customer service; and once customer relationships are broken, it…
Most MSP companies are founded and led by engineers who tend to place more emphasis on their technical skills. So in essence, all MSPs are engineering companies at heart. However, marketing a technology is completely different from offering a service.…
Less is more You’ve probably heard ‘less is more’ cliché a million times, and surprisingly, it works, especially in certain aspects of your personal life and business. However, when it comes to the subject of profitability, most professionals would agree…
Re-curing revenue is the main differentiating factor between managed services and other business models in the IT solutions provide space. IT solutions providers typically pursue a break/fix model, where their services are priced on a material and time basis; for…
Apart from the features described on the Office 365 roadmap, there are some hidden gems which might slip under the radar. One such gem is the Office 365 security score. It uses a set of PowerShell scripts which gather configuration related…
Managed services providers (MSPs) have always played a prominent role in the information technology (IT) industry. They have managed and taken responsibility for offering a defined set of services to clients, either proactively or as they see it. However, innovations…
The market appetite for cloud based solutions is high. It is still important to pitch yourself properly if you want to make your mark as an MSP for a cloud based solution like Office 365. Marketing is a critical part…
There has been a veritable revolution with the arrival of cloud computing. Although most businesses now see the value add from relying in cloud based solutions, many companies need some level of value-selling before they can move to Office 365.…
As an up and coming data center services company, GorillaCloud Services is always on the lookout for better ways of serving its customers. Located just outside of London, UK, the company provides multiple solutions in the data center arena, using…
Cloud computing has become a staple for doing business in today’s fast-paced mobile world but most organizations are yet to grasp the benefits of working with a managed service provider. Working with a managed cloud services partner allows organizations to adopt…